IT Support Analyst | Llandysul –
WORKING HOURS…
M – F 9am – 5pm
You will be required to work 5 days in the office in West Wales (potentially down to 4 after probation)
THE ROLE…
Our client is a leading, health company who are seeking an IT Support Analyst to join their friendly, inclusive team!
DUTIES WILL INCLUDE..
- As a IT Support Analyst you will provide first level support on the MES Systems in use at the site
- Document standard operating procedures (SOP) used by support staff.
- Assist in developing global IT standards and tools and work with colleagues in other countries to maintain current solution catalogue.
- Escalate advanced technical issues to third parties or senior members.
- Oversee ongoing and future infrastructure projects, ensure technical implementations and timelines are aligned with ongoing business needs and based on best practices and company standards.
- Direct and indirect support of IT service desk and ticket management as an escalation within the target resolution time and are documented within the ticketing system
- Prioritise, schedule, and resolve problems
- Perform hands-on fixes at the desktop level
WHAT YOU WILL NEED…
- Based locally (West Wales) or be willing to relocate
- Must be able to drive / access to own vehicle due to remote location
- Expertise of basic computer hardware, including PCs, laptops, and peripheral components
- Experience with desktop and server operating systems, including Windows Server 2008-2019 and Windows 10/11 Pro.
- Intune/Autopilot skills.
- Experience with the Microsoft Office 365, Active Directory, Service Desk Support Software, MDM (Mobile Device Management) (Intune, SCCM, Azure).
- Knowledge of Active Directory (Hybrid Azure and On-prem), Exchange, DNS (Domain Name Server), DHCP (Dynamic Host Configuration Protocol), SSO
- Ability to present ideas in user-friendly language
- Ability to effectively prioritise and execute tasks in a high-pressure environment.
- Ideally ITIL Foundation Certified
BENEFITS…
- Work for a global organisation
- Beautiful location
- Private healthcare
- Up to 36 days holiday
BIOTECH